MassMedia Group makes businesses all around the world more efficient by providing quality CRM development. With our custom developed systems, your business will have the chance to automate your work process, enhance profits, and gain a competitive advantage. Our secret to success in software development is a business-oriented approach, quality client service, and a lifetime code warranty.
With a CRM system, you’ll have the ability to systematically organize your client base by automating customer relations, analyzing feedback, and mass-emailing. Additionally, it will drastically reduce your analyst’s workload since the large amount of data will be gathered by an application. You also have the ability to integrate machine learning algorithms into the CRM system to analyze customer satisfaction alongside other important indicators.
CRM development leads to improved customer service. Your employees will be able to see the full sales cycle while working with the software to create a more efficient workflow. Fewer errors and delays with customer service will increase the satisfaction rate and attract new clients by gradually scaling up the business. A well-established and continuous workflow provides transparency and reduces the amount of money spent on bugfix. Having a more efficient sales cycle will attract new customers faster and cheaper.
Custom CRM developers alongside all our experts will provide you with a competitive advantage in a form of unique software that corresponds to your business needs. The company’s workflow and customer service optimization will be achieved within approximately 1-2 months after the software implementation. This allows your company to work more efficiently while maintaining workflow accuracy through the clients’ requirements analysis. Custom software can be perfected and modified as needed to fit industry standards. New unique features and innovative technologies integration will allow you to stay one step ahead of the competition.
Our CRM development is based on your unique needs, ideas, and goals. According to the analysis of the business software we conduct, most of our projects experience user growth of more than 90% in the first two months after the solution deployment. Such high numbers are a result of our business-oriented approach with maximum commitment to the project's development. Our team of developers is always ready to add new features and technologies into the CRM as needed.
Our company provides a full range of services on CRM development. Our developers, BA, and other experts will schedule time to provide you with consultation and analysis of your business ideas and goals along with planning, development, and a post-release evolution of an IT product. All of these services are available within one company! We’re ready to start this journey with you from the first consultation down to training your staff on how to work with the software.
The largest part of our projects, due to their unique nature, is implementing them from scratch while taking into account all of a client’s requirements and needs. Such an approach allows the developers to provide you with not only complex solutions but also to make the software’s architecture and features correspond with your needs completely. With MassMedia Group, everything you’ve dreamt about for your business’ software can become a reality.
MassMedia Group’s developers provide a lifetime warranty on the code, hence giving you the confidence in our software solution’s quality. Our development team will fix code malfunctions caused by our error as soon as possible at our company’s expense.
We’re deeply committed to each project we work on. Our developers and other experts send reports on all of the work done and planned on demand and every week/month regularly. We offer several options to solve our clients' problems in order to ensure maximum quality and efficiency of our software. MassMedia Group’s developers, BA’s and others provide our clients with personal support service and maintain communication on all stages of development. Time zones and language barriers aren’t a problem for us!
Our team of developers think not only about the technical side but also about the business side of CRM development. Developers in our team make decisions based on your business and market specifics along with your competitors’ analysis. This approach provides you with the most effective software to meet your requirements, goals and needs. You’re guaranteed to get a CRM software that is the best for your company’s unique needs.
In addition to reports, we also generate estimates, form detailed plans and create reference terms as detailed as possible. Together with our clients, we plan the budget, tasks, and all other resources necessary for CRM development. Our CRM developers are perfectly coordinated with your project. Every person on our development team is irreplaceable! Our team helps clients navigate and select the appropriate pricing model that makes the most sense based on the project’s individual needs.
These CRM systems are developed to focus on the client and their customers’ service needs. A software like this is designed to provide you with insights and gather all the necessary data to give you the highest level of customer service. This is the best type of CRM system for a business that focuses on long-term relationships with the customers.
Cooperative CRM systems development aims for multi-stakeholder grouping. This allows your business to get more information about customers and analyze this data. For example, your analysts will be able to conduct a thorough analysis of incoming calls to the support service or directly from customer feedback.
MassMedia Group’s developers can create this type of CRM system for you to improve the analysis of your customers’ interests and preferences. It will also improve the analysis of indicators such as distribution channels, supplier reliability, customer satisfaction and many others. This type of CRM system allows enterprises to better understand their client’s needs. This software will guarantee you better control over sales by analyzing trends and market demand.
With this system, you are able to operate more efficiently with data and provide your clients with a high quality support service. In addition to providing top tier customer service, you’ll have the ability to create more efficient marketing campaigns and have a smoother sales cycle with customers. For example, your most popular items will be automatically uploaded into the system which gives you the opportunity to promote them at the right time in the sales cycle.
Our developers and other experts work in the " Support Service" mode and give you a lifetime warranty on the developed CRM system. In addition, we provide post-release maintenance to help you determine the quality and effectiveness of your CRM system. We can configure analytical tools to help you do this.
Why do I need a CRM system?
For automation of business processes related to customer service, there is no better instrument than a quality developed CRM system. Thanks to a software like this, you’ll have an opportunity to find bottlenecks in the sales channels and nullify them to improve the sales process. CRM system development will allow you to work with your customers faster with a more accurate analysis of their needs and desires.
How to choose the right type of CRM system?
Analyze your business and it’s unique needs. If what you’re looking for is improved analytics, you need an Analytical CRM system. If you’re looking for an “all in one” solution, you need an Operational CRM system. But in general, the ultimate solution is to have a consultation with your technical partner and choose the most appropriate type of CRM development for your company’s budget and overall needs.
Will the CRM system optimize my business processes?
Yes! Automatization of customer relations, feedback, needs, and demand analysis will be optimized. You will have an opportunity to work with customers faster and with more transparency with our customized CRM system.
Why should I order a CRM system from you specifically?
Our company has years of experience in different types of CRM developed systems. We developed a software like this for fitech, legaltech and other industries. We have worked on more than 400 projects in which our clients have experienced 90% new sales growth in 2 months of work.
How do I know that your company provides a quality solution?
We provide you with a high level of customer service, transparent estimates, and you will get to know the team of developers you’ll be working directly with. Our company keeps track of the latest market trends, so you will have the opportunity to improve your CRM during the post-release evolution. In addition, we provide a lifetime warranty on the code which means that any defects in the code can be fixed as soon as possible and at our expense (provided that no one else interfered with the code).